Skip to content


Maison Roèl reserves the right to accept requests related to CHANGES or RETURNS made by the customer only if:

  From the date of delivery of the order to the request for exchange/return no more than 15 days have elapsed.

  The returned product and/or its accessories and/or packaging are intact

– The product is provided with its outer packaging and/or the original inner packaging, the label or tags and the original adhesive briefs.

  The product is provided with integral elements and/or accessories

  The product is undamaged and/or undamaged and/or dirty and/or does not have original adhesive briefs.

The buyer will forfeit the right of withdrawal or exchange if the seller finds the irregularity of these requirements.


For the RETURN it is necessary to send an email to or to contact via whatsapp or to call the number 349/8022194 specifying the reason of the return.
After the confirmation by Maison Roèl will be sent an e-mail with the directions to follow, the customer can then continue with the shipment of the package by entering inside the communication in which he declares his intention to proceed with the return.
The package is sent at the customer’s expense by post or courier;

It is also possible to book the pick-up from Maison Roèl, specifying this request always in the e-mail, which will collect the package through GLS, the cost of the service is € 8 and will be deducted from the final transfer.

The shipping address is:

Via Benedetto Croce 38
Campi Bisenzio


For the EXCHANGE it is necessary to send an email to or to contact via whatsapp or to call to the number 349/8022194 specifying the reason of the demand for substitution of the product, the article that you want to receive in exchange and a telephone number. You will then be sent an email with the instructions that the customer must follow.

The package is sent at the customer’s expense by post or courier; It is possible to book the collection of the package directly from Maison Roèl, specifying this request always in the e-mail, which will collect the package itself. The cost of the service is € 12, will be the customer to pay for the latter either through post-pay recharge or directly on IBAN bank. These details will be provided to the customer in the e-mail reply to the relevant change.
As soon as Maison Roèl receives the payment, it will collect the product to be replaced.

The shipping address is:
Via Benedetto Croce 38
Campi Bisenzio

As soon as the package arrives, Maison Roèl will provide quality control on the product and then, if the latter respects the conditions listed above, will handle the shipment of the new.


This notice contains the legal terms and conditions governing the website By accessing the website all users agree to accept and agree to comply with all the conditions contained in this statement.

 The Seller Elena Viggiano, Via Benedetto Croce 38 Campi Bisenzio 50013 ( FI ) , p.i. 07061870486 e-mail reserves the right to temporarily or permanently block the account, with immediate effect, to any user if illegal or fraudulent activities are detected.. 

_Elena Viggiano____________________ also reserves the right to block  the account with immediate effect if abnormal uses of the account are detected, including through the use of Bots or other tools that __Elena Viggiano___________________ detects may alter or affect the functionality of the site and its services.

 In such cases the blocking of the account will result in the deletion of the points of any program accumulated and cancellation of orders.. __Elena Viggiano___________________ reserves the right to ask users who do not accept or intend to comply with these terms, to refrain from using the website

 Access to the site and its services is exclusively for personal use.

The display of the website provides customers with information about the products offered together with the possibility of purchasing them.

 General terms and conditions of distance selling through online platform from entrepreneur to consumer. Elena Viggiano, Via Benedetto Croce n. 38, Campi Bisenzio 50013 ( FI ), p.i. 07061870486 , e-mail , p.e.c. hereinafter referred to as “Seller”


-that the Seller manages the website (hereinafter “Site”);. -that the site is intended for commercial transactions between entrepreneur and consumer/Buyer(B2C) (hereinafter referred to as “Buyer”);

 -that on the site is realized the meeting between supply and demand of the products indicated in point c) of art. 1 and it is possible to conclude contracts on-line sales and sales;

-that, by the expression “General Conditions of Sale” means the contract of sale relating to the goods of the Seller entered into between them and the Buyer as part of a system of distance selling organized by the Seller;

-that distance communication technology through the Internet will be used for this contract;. -that the purchase within the site by buyers is regulated by these General Conditions of Sale;

-that the present Conditions of sale can be printed or saved on a durable medium, in compliance with the provisions of art.51 D.lgs. 206/2005, as amended by Legislative Decree no. 21/2014.

-that the Purchaser has the status of consumer, meaning for that the natural person who makes the purchase, referred to in this contract, for purposes not related to any commercial or professional activity carried out;

-that all contracts will be concluded directly through access by the Buyer to the website corresponding to where, following the procedures indicated, you can access the reserved area dedicated to online trading;

-that the MAISON ROEL mark and its logo relating to the site are the exclusive property of the Seller or of the entity that authorizes the Seller to make use of it and to protect it, in accordance with the law;. -that the foregoing conditions form an integral and substantial part of the contract;

it is agreed that:

1. Definitions. 1.1 In these General Conditions of Sale the following terms have the meaning specified below:

a) “online sales contract” means the distance contract concluded between a Seller and a Buyer and/or final consumer, through a sales system organised by the Seller, which uses the Remote communication technology called internet; 

b) the expression “Seller” refers to _Elena Viggiano_____________ part of this contract, which provides for the management of the Site, selling directly to users (Buyers) the products indicated in the following point;

c) the expression “Products” refers exclusively to the goods in the electronic catalogues of the Site;. d) “Consumer” means the natural person who purchases (Buyer), or visits the Site to purchase, goods and services for non-transferable purposes, either directly or through the media, to any professional activity that may be carried out that is authorized to operate on the Site in order to purchase the products, in the manner indicated in these general conditions. This person may also be referred to as “Buyer” or “Customer”;

 f) the expression “Parties” refers to the Seller and the Buyer jointly understood;

g) the expression “Site” refers to the website corresponding to the address, through which you can make online purchases;. h) the term “Consideration” refers to the selling price of each product;

2. Subject of the contract. 

2.1 These general conditions, which are made available to the Purchaser for reproduction and conservation pursuant to art. 12, D.Lgs. 9 aprile 2003, n. 70, have for object the discipline of the purchase of products, carried out at a distance and by means of a telematic network, through the Website belonging to the Seller, based in Via Benedetto Croce 38, Campi Bisenzio ( FI ) 50013 ______________. 

2.2 With this contract, respectively, the Seller sells and the Buyer purchases at a distance the movable goods listed below. 

2.3 The goods covered by this contract are all and only products chosen by the Buyer and inserted in the virtual shopping cart, following the online purchase procedures indicated on the website.

 2.4 The products referred to in the previous paragraph are illustrated on the web pages in the section of the Seller’s Website. For each product on the site are available images and description of details, as well as the table for choosing the correct size.. The Seller declines all responsibility for the possibility that, due to a particular configuration of the computer used by the Buyer or its malfunction, the colors of the products displayed on the site have slight differences from the original.

The images contained on the website are the property of the Seller. Any use of such images not authorized by a written consent will be pursued in accordance with the law.. It is possible that designers decide to make changes to garments during production or even decide not to produce them.

In the event that the item is not produced, or that there are discrepancies between the garments represented in the images on the site at the time the customer places the order, the Seeker will contact the customer to obtain express approval of the changes and proceed with the shipment or cancel the order and provide a refund.

2.5 The Seller undertakes to supply all the products subsequently indicated against payment of a fee referred to in art. 4 of this contract.

3. Acceptance of the conditions of sale. 

3.1 These terms and conditions are valid from the day of conclusion of this contract and may be updated, supplemented or modified at any time by the Seller, who will provide to communicate through the pages of the Website and such updates/ changes and/ or additions will have

3.2 All purchase orders will be forwarded by the buyer to the Seller, upon registration to the site and typing of ID and PW with access to a reserved area via secure protocol (https), and, therefore, through the completion of the purchase procedure indicated.

3.3 These General Terms and Conditions of Sale must be examined “online” by the Buyer before completion of the purchase procedure. The forwarding of the purchase order confirmation, therefore, implies total knowledge of the same and their full acceptance.

3.4 The Buyer, by telematically sending the confirmation of its purchase order, unconditionally accepts and undertakes to observe, in its dealings with the Seller, the general and payment conditions set out below, declaring that he has read and accepting all the indications provided by him pursuant to the above-mentioned rules, also acknowledging that the Seller will not be bound by different conditions unless previously agreed in writing.

3.5 The sale transactions are regulated for the consumer by the provisions of Legislative Decree no. 6 September 2005 n. 206, while the protection of confidentiality is subject to the discipline of the D.Lgs. 30 June 2003, n. 196, and subsequent amendments and additions, as well as the U.E. Regulation n. 679/2016 General Protection of Personal Data (hereinafter GDPR).

3.6 The acceptance of the conditions of sale and of the discipline in matter of privacy must be manifested through the exact compilation of all the sections of the electronic form, following the instructions on the screen and, finally, selecting and, therefore, accepting the boxes with the words ACCEPTANCE CONDITIONS 

4. Methods of purchase and selling prices.

 4.1 In order to place an order, the Buyer must fill in all its parts the relevant form prepared by the site and send it to the Seller.

4.2 The sales prices referred to in the previous point are expressed in Euro and are offered to the public pursuant to Article 1336 of the Italian Civil Code. They include VAT and all other taxes, with the exception of the cost of shipping, which is excluded from the sales prices of the products and quantified in Euro 8, provided that the place of destination is located in the italian territory. Shipping costs outside the Italian territory are visible by the user at the time of purchase, directly on our site, costs are variable according to the destination selected.

 4.3 The following payment methods are available:

– Pay Pal: for the payment can be used by the Buyer the Paypal circuit, according to the specific methods of the same;. 

– Credit or Debit Card: in case of purchase of goods with payment method Credit Card, the transaction can take place through the secure Paypal server or other secure server chosen by the VISA circuit , Mastercard or American Express.

 – Apple Pay: payment can be made through the secure server chosen by the VISA circuit, Mastercard or American Express. In no case and at any stage of the payment the Seller will be able to know the information related to the Buyer’s credit card, transmitted via secure connection, directly to the site of the bank that manages the transaction. No computer files of the Seller will retain such data and, therefore, in no case may the Seller be held responsible for any fraudulent and undue use of credit cards by third parties, upon payment.

 In order to ensure greater protection on purchases made in the e-commerce field, the Seller recommends the Buyer to join the services Verified By Visa or Mastercard Securecode, requesting a PIN security code with which you can make your purchases safely.. For more information please visit or

4.4 The shipment of the goods, in the case of payment by Paypal or Credit Card will take place only and exclusively on the express condition that the Buyer has correctly executed the payment procedure and that this is disclosed to the Seller.

4.5 Upon receipt of the order by the Seller, the system will automatically send to the Buyer, a summary confirmation email of the order received. The seller reserves the right to withdraw from the contract and refund the amount paid by the buyer, within 3 days following the order, where the goods ordered are not available in stock or there are problems with one or more products. In this case, the buyer will be contacted by phone or by email, so as to grant him the right to proceed with a partial order, replace the product not available with another available or provide for a refund partial or total.

4.6 The Buyer expressly grants to the Seller the right to accept, even if only partially, the order placed (for example, if all the products ordered are not available). In such a case, the contract shall be deemed to have been concluded in respect of the goods actually sold.

4.7 The Purchaser expressly declares to make the purchase for purposes other than commercial or professional activity.

5. Conclusion of the contract. 

5.1 The Contract entered into through the Site is deemed to be concluded when the Buyer receives, by e-mail, the formal confirmation of the order. The seller reserves the right to withdraw from the contract and refund the amount paid by the buyer, within 3 days following the order, if the ordered goods are not available in stock or there are problems with one or more products. In this case, the buyer will be contacted by phone or by email, so as to grant him the option to proceed with a partial order, replace the product not available with another available or provide for a partial or full refund.

 5.2 Until the Buyer has received the confirmation e-mail referred to in the previous point, he has the right to cancel the order by sending an e-mail to the address of Seller “” or according to the other methods indicated on the Site.

 5.3 For orders with shipment in Italy a receipt is issued.. During the purchase process it is possible to request the issuance of an invoice. To issue this document you must enter an Italian billing address complete with tax data. If the invoice is not requested during the insertion of the order, this cannot be requested in any case at a later time. 

5.4 To place orders on the website the Buyer must meet the following conditions:

 – Be the final customer;. 

– Be at least 18 years old. 

– Qualify to enter into legally binding contracts.

 – Have a valid e-mail address;.

 – Have a valid credit or debit card for payment: Visa, Mastercard, American Express or a verified Paypal account.

Art. 6. Terms of delivery.

 6.1 The Seller shall deliver to the Buyer, at the address indicated by the latter in the order, the products selected and ordered, in the manner provided for in the previous articles, by couriers and/ or shippers trusted. Delivery will take place within 5 working days for deliveries to be made in Italy; in 7-10 working days for deliveries to be made in the remaining countries. The cost of standard delivery in Italy is Euro 8. The Seller reserves the right to verify the cost of shipping the product purchased outside Italy committing to work so that it can be knowable by the Purchaser at the time of making the purchase order.

Attention, in Italy the following days are holidays and the courier does not ship:

1 January.

 6 January. Easter and the following Monday (of the Angel).

 25 April. 

1 May.

 2 June.

 15 August. 

1 November.

 8 December. 

25 December. 

26 December

6.2 The Seller reserves the right to accept or not to accept deliveries outside European borders. In any case, for deliveries to be executed outside the European borders, shipping costs and delivery times may vary. In addition, any customs import charges will be borne by the consignee. The Buyer is therefore invited to contact the customs authorities of his country in advance to verify the costs and any import limits.. 6.2 If the Buyer is absent, a notice will be left with the necessary information to contact the courier or freight forwarder in order to agree on the delivery arrangements.

6.3 No liability may be attributed to the Seller for delayed or non-delivery due to force majeure or unforeseeable circumstances, including, in particular, customs controls or delivery difficulties due to movement restrictions or restrictions of any other order and types due to the legislation and decrees issued to combat the spread of the epidemic of Coronavirus COVID19. In this case, The Seller, however, will ensure that the delivery times and methods comply with the terms set out above.

6.4 Upon receipt, the Purchaser is required to verify the conformity of the product delivered to him with the order placed; only after this verification shall the signing of the delivery documents, without prejudice of course to the right of withdrawal provided for in art. 9 of these conditions. The right of withdrawal is excluded where the goods sold have been made “to measure” or otherwise customized for the customer and at his request.

Art. 7. Guarantees and assistance modalities

7.1 In case of lack of conformity, the rules set out in Legislative Decree no. 206 of 6 September 2005 shall apply. Any defect must be reported in writing within 2 months of discovery, otherwise the Purchaser forfeits the warranty right. In order to benefit from the warranty assistance, the Buyer must keep the invoice, or receipt of payment, together with the transport document.

Art. 8. Obligations of the Purchaser. 

8.1 The buyer undertakes and undertakes, once the purchase procedure has been completed, to ensure the printing and preservation of these general conditions, which, moreover, will have already reviewed and accepted as an obligatory passage in the purchase, as well as the specifications of the product being purchased, in order to fully meet the condition of Legislative Decree no. 206 of 6 September 2005.

8.2 The Purchaser is prohibited from entering false and/or invented and/or fictitious data in the registration procedure through the appropriate electronic form; The personal data and the email must be exclusively their real personal data and not third party, or fantasy. The Buyer assumes, therefore, the full responsibility for the accuracy and veracity of the data entered in the electronic registration form, aimed at completing the purchase procedure of the products.

8.3 It is expressly forbidden to make double registrations corresponding to a single person or to enter third-party data. The Seller reserves the right to prosecute any violation and abuse, in the interest and for the protection of all consumers.

8.4 The Buyer indemnifies the Seller from any liability arising from the issue of incorrect tax documents due to errors relating to the data provided by the Buyer, the latter being solely responsible for the correct insertion.

Art. 9. Right of withdrawal.

 9.1 Pursuant to art. 64 of Legislative Decree no. 206/2005, as amended by Legislative Decree no. 21/2014, the Buyer may withdraw from the purchase contract for any reason, without the need to provide reasons and without any penalty within 15 working days from the date of receipt of the products.

9.2 In order to exercise the right of withdrawal, the Buyer must, within the period indicated in point 9.1, send the written notice of withdrawal to the Seller’s registered office by registered letter with acknowledgement of receipt or communication p.e.c. The communication may be sent within the same period, including by telegram, telex, e-mail and fax, provided that it is confirmed by registered letter with acknowledgement of receipt within the following 48 hours; the registered letter shall be deemed to have been sent in good time if delivered to the accepting post office within that period. Upon receipt by the Seller of the communication referred to in point 9.2, the parties are released from their respective obligations arising from the contract.

9.3 If the goods have been delivered, all items must be received within 15 working days, in the same conditions of receipt, with the original packaging, obviously unused, complete with stickers, labels and tags; 

there are no other methods of returning the goods. For the expiry of the deadline, the goods shall be deemed to be returned at the time when they are delivered to the accepting post office or to the freight forwarder. Essential condition for the exercise of the right of withdrawal is the substantive integrity of the good. 

9.4 All eventual costs of return of the products are at the expense of the Buyer. The Seller will accept the returned goods subject to the reservation of verifying that the products have been returned in the state of origin and with the original packaging. In case of damage to the goods during transport, the Seller shall immediately inform the Buyer, in order to allow him to lodge a timely complaint against the courier chosen by him and obtain the corresponding refund; the product will then be made available to the Buyer, for further determination, according to the provisions of art. 9.6 following, simultaneously cancelling the request for withdrawal. The Seller shall not be liable in any way for damage, theft or loss occurred during or in any case depending on the shipment for the return.

9.5 To the Purchaser who exercises the right of withdrawal in accordance with the above established, without prejudice to the right to verify the conditions of the product and its packaging and more generally the conditions provided for in art. 9.6 following, the sums will be refunded already paid in the shortest possible time and in any case not later than 30 days from the date on which the purchased product is returned to the Seller, through cancellation procedure of the amount charged, using the same means of payment used by the Customer for the initial transaction, unless otherwise agreed between the parties, in writing by e-mail or p.e.c. Shipping costs will not be refunded in any case, neither purchase nor return. The refund will be made exclusively with regard to the cost of the products. The sums are reimbursed on time if they are actually returned, dispatched or re-credited with currency not later than the expiry of the period previously indicated. In any case, the refund of the sums to the customer is subject to the verification of the fact that the Buyer has not lapsed from the right of withdrawal for the cases provided for in point 9.6 below.

9.6 In any case, the buyer shall forfeit the right of withdrawal if the Seller finds that:

– the returned product and/or its accessories and/or packaging are not intact,

– the product is missing its outer packaging and/or the original inner packaging, the label or tags and the original adhesive slip

– the product is missing elements and/or accessories,

– in the case of underwear or swimwear, the product is used and/or deteriorated and/or dirty, and/or without original adhesive slip;

In the event of forfeiture of the right of withdrawal, the Seller will return the purchased product to the sender, charging the same costs of re-shipment and, if already refunded, the price of the product.

Art. 10. Termination of contract

10.1 The parties agree that the contract will automatically terminate as a result of the occurrence of one of the following failures:

– breach of the obligations referred to in Art. 4 (Purchasing methods, selling prices and payment of compensation);

– breach of obligations under Art. 7 (Guarantees and assistance arrangements);

– breach of the obligations referred to in art. 8 (Obligations of the Purchaser):

– breach of the obligations referred to in Article 13 (Prohibition of assignment).

10.2 Pursuant to art. 1456 of the Italian Civil Code, the party intending to use the resolution shall notify the other party by sending a/r registered letter or PEC (Certified E-mail),stating the reasons; the effects of the resolution shall take effect from the date of receipt of the communication of resolution resulting from the receipt returned to the Party which resolves and the Purchaser shall be entitled to the refund of any sum paid, except for shipping costs, which will not be reimbursed in any way.

Art. 11 Communications

11.1 Except in the cases expressly indicated – that is, established by legal obligations – communications between the Seller and the Buyer shall take place preferably through e-mail messages to the respective e-mail addresses or p.e.c. which will be considered by both parties as a valid means of communication and whose production in court cannot be challenged for the mere fact of being computer documents.

11.2 Both Parties may at any time change their e-mail address for the purposes of this Article, provided that they promptly notify the other Party in accordance with the forms established by the previous paragraph.

Art. 12. Processing of personal data

12.1 The Purchaser expressly declares that he has read both the information required by art. 13 del D.Lgs. 30 giugno 2003, n. 196 (Privacy Code), both the “privacy policy” of the Site.

12.2 The rights deriving from the privacy policy and the disclosure obligations arising from it on the Seller are examined “online”, before the completion of the purchase procedure. The forwarding of the order confirmation therefore implies total knowledge of the same. 

12.3 The Owner of the collection and processing of personal data is _Elena Viggiano__________________ . The rights referred to in art. 7 are exercised with a request addressed without formalities to the owner, by sending a simple e-mail to the address of the Seller, who is required to provide the communication of any changes to their data at the same address

Art. 13. Prohibition of assignment

13.1 The contract is not transferable to third parties and the rights deriving from it cannot be assigned.

Art. 14. Jurisdiction and jurisdiction

14.1 Any dispute relating to the application, execution, interpretation and violation of purchase agreements entered into “on line” through the Seller’s Website is subject to Italian jurisdiction, also in accordance with art. 3, Conv. 19 June 1980, n. 80/934/CEE (Rome Convention), on the law applicable to contractual obligations; the present general conditions are integrated, for what not expressly provided therein, from the D.Lgs. 6 September 2005, n. 206 (Consumer Code), the Civil Code and applicable Italian law. 

14.2 In the event of disputes arising from or related to this contract, the parties undertake to seek a fair and good-natured arrangement between themselves before a Media-Conciliation Body in Tuscany, Italy, or before a Media-Bodyinternational conciliation (e.g. International Mediation Center of Florence, or Milan).

14.3 If the dispute has not been resolved kindly, and in any case within six months from the date of its commencement, the same will be brought to the exclusive knowledge of the Court in whose district the Buyer has his domicile in accordance with Legislative Decree no. 206/05; in the event that the Buyer does not have the status of final consumer it is agreed that any dispute, even in derogation from the rules relating to territorial jurisdiction, will be the exclusive competence of the Court of Florence.


The website referred to in the domain name and all its content is the property of the Seller or subject that authorizes the protection of said intellectual property; this includes trademarks, logos, images, characters, design, music, software, codes and format scripts. The material contained in the website is protected by copyright.

Any download, linking, reproduction, alteration, transmission, publication or redistribution to third parties, is strictly prohibited if it lacks the express written consent provided by the Seller and in any case if it does not take place within the scope of the exceptions provided by the relevant codes and laws.

Art. 16. Final clauses

16.1 This Agreement shall repeal and supersede any prior agreement, understanding, negotiation, written or oral between the parties regarding the subject matter of this Agreement.

Art. 17. Applicable law and referral.

17.1 – This contract is governed by Italian law.

17.2 – For what is not expressly provided herein, the laws applicable to the relationships and cases provided for in this contract and, in any case, the rules of the Civil Code and Legislative Decree no. 206 of 6 September 2005 (Consumer Code).



The acceptance is confirmed by ticking the electronic box “I accept”. The user is requested to activate the printer to receive a copy of these terms and conditions.


Pursuant to and for the purposes of Articles 1341 and 1342 of the Italian Civil Code, the Purchaser declares that he has carefully read the contract and expressly approves the following clauses:

Art. 4 (Purchasing methods and Selling prices),

Art. 5 (Conclusion of contract),

Art. 6 (Terms of delivery),

Art. 7 (Guarantees and assistance arrangements),

Art. 8 (Obligations of the Purchaser),

Art. 10 (Termination of contract),

Art. 12 (Processing of personal data),

Art. 14 (Jurisdiction and Jurisdiction),